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#5 CLIFF Le Capital Client

Satisfaction Client = Valeur ajoutée de long terme pour l'investisseur

Season 1, episode 5
3 min / Published

- Valentin Vigier, analyste Trusteam Finance, intervient au CLIFF association française des professionnels de la communication financière.

- Un taux de satisfaction client élevé donne de la visibilité aux investisseurs.

- Un client satisfait est plus fidèle, moins sensible au prix, et source de recommandations pour l'entreprise.

- La connaissance des attentes des clients pour une politique RSE de l'entreprise créatrice de valeur.

  • Satisfaction Client
  • RSE
  • Performance extra financière
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