How Service BC is helping British Columbians through COVID with Digital ID

Air date: February 23, 2022

Host: Kevin Morris (Strategy and Programs Director at the Large Credit Union Coalition)

Engineer/Producer: Chris Ferreira (Sr. Program Manager at the DIACC)

Topic: How Service BC is helping British Columbians through COVID with Digital ID

Summary:

In this episode of DIACC's Digital ID & Me podcast series, we discuss how Service BC is helping British Columbians through COVID with Digital ID. Service BC provides front line support for many of the hundreds of programs and services the BC provincial government offers to residents, businesses, and visitors.

Join host Kevin Morris, Strategy and Programs Director at Large Credit Union Coalition (LCUC) as he discusses this timely topic with the following guests:

Beverly Dicks, Assistant Deputy Minister, Service BC Division, Ministry of Citizens' Services

• Bev has worked in the Social Sector for over 30 years. Bev started her career as a generalist social worker in 1983 in her home province of Newfoundland prior to moving to Northwest BC in 1988. After working with the Ministry of Children and Family Development (MCFD) in the Northwest for 12 years she moved to a Manager role in the Vancouver/Coastal region in 2000. After fulfilling a number of leadership roles in the region, she was appointed ADM for MCFD service delivery in 2009. She continued to build on her senior leadership experience in 2013 when she took on the role of Assistant Deputy Minister for Strategic Priorities and the Provincial Office of Domestic Violence and again in 2016 when she moved Ministries to take on the role of ADM Service BC Division in the Ministry of Technology, Innovation and Citizens' service. Her extensive service delivery background, her relationship based approach to leadership and sector partnerships and her extensive cross ministry work were valued assets in these roles. Bev is known for her energy, passion and enthusiasm for her work. She is described as a transformative change leader that is authentic, motivational, and collaborative. She is single minded in her determination that change within the system should only be championed if the anticipated result is better outcomes for citizens. Bev consistently leads from a place of high regard for and commitment to inclusive and engaged staff, sector and cross ministry processes and relationships.

Claire Ashton, Executive Director, Provincial Identity Information Management (IDIM) Program

• Dr. Claire Ashton is the Executive Director of the Provincial Identity Information Management Program, Service BC, Ministry of Citizen Services for BC Government. Before joining Service BC in January 2020,  Claire had spent over 20 years working the public sector in the UK and Canada, often leading identity programs, particularly in the Health Sector.

Questions asked:

1. Tell the audience about yourself and why you're so passionate about helping people through Service BC and digital ID.

2. How has digital ID helped British Columbians and what has Service BC played around digital ID?

3. Tell us about the BC Services card and what role it played to launch BC's COVID passport?

4. To get our BC COVID passport we accessed the recently launched BC Health Gateway. Tell us about the Gateway and how it's helping British Columbians?

5. What role does teamwork and interdepartmental (inter-team) collaboration play on this journey?

6. We've all been through so much through COVID and we want to thank you and all of those in public service for all that you do for us to keep society moving along. Are there any other recognitions that you would like to share that we haven't discussed yet?

Additional resources referenced in this episode:

• Institute for Citizen-Centred Service (ICCS)

About the DIACC

Created as a result of the federal government’s Task Force for the Payments System Review, the Digital ID & Authentication Council of Canada (DIACC) is a non-profit coalition of public and private sector leaders who are committed to developing a Canadian digital identification and authentication framework that will secure Canada’s full and secure participation in the global digital economy. To learn more about the DIACC, please visit diacc.ca.

Music: Kesta - Comings and Goings (License)

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