RATIO- The right way.

Usually I use the 5.0 cup for barguns when there's no ice but sounds like I've been getting that wrong?

I also got a little confused. What exactly is a no ice account? In my area the only account that comes up as 5.0 is Carl's Jr. But those units do have ice, hence my confusion 😱

The crickets 🦗 lol Good one Mike!! 🤣

On 5/29/2024 at 6:20 AM, SIP Training said:

EmanR36,

Don't feel bad, it is very confusing. It is the reason we did this podcast because the process and description is so confusing. 

To start with there are very few No-Ice accounts left, most accounts have changed to an Ice account using the 4.75 ratio cup. The simplest way to know is that your call will say 5.0 in the comments.  "Drip tray clogged (5.0)" If the call does not reference 5.0, than ratio it as an ice account using the 4.75 cup.

When it comes to Ice (4.75) or No-Ice (5.0) just realize it has no bearing on whether there is ice in the cup.  I believe this is where everyone gets confused thinking the description is for whether the drink is served over ice or not. Ice accounts using the 4.75 cup or no-ice using the 5.0 cup just represents the ratio an account has decided to use.  When you pour a fountain drink over ice the ice will melt and dilute the drink, ice accounts ratio at 4.75 so that when the ice dilutes the drink it brings the drink back to approximately 5.0, so that the drink does not taste watered down. Most accounts have changed to an Ice account using the 4.75 cup for this reason, to serve the customer a better tasting finished drink. 

Now, if you have a bar gun setup where the customer is not cooling the product with ice, serving the drink warm over ice in the cup because they have no ice bin or do not put ice in the ice bin, than you need to do a little more. Start with the correct cup 4.75 or 5.0, according to the account. If water and syrup are dispensed ambient than you would adjust your ratio by 0.75 ( Example: if at a 4.75 account you would change to 4.0 to account for more dilution as the warm product melts the ice more than if it was chilled) You can find these different examples in the Service Policy and Procedure manual located on the LMS. This specific example would be on page 19

Yeah, definitely confusing. Since my last comment I found another account in my area that is 5.0 but they also use ice. I guess it would have made more sense if it was just units like counter electrics the would be at 5.0 and the rest with ice would be 4.75 🤷‍♂️. Thanks for the info much appreciated. 

20 hours ago, Joe Espo said:

The crickets 🦗 lol Good one Mike!! 🤣

Probably because most people don't actually check ratio or only do a lazy core check 🤷‍♂️